Support

For account issues, privacy requests, security reports, or general product questions, email us at:

admin@gradaisle.com

We aim to respond within a few business days. For privacy rights requests (access, correction, deletion, or portability), we will respond within 30 days as described in our Privacy Policy.

• Create an account — Sign up with email and password, or continue with Google.
• Sign in — return to /auth from the landing page or results unlock prompt.
• Forgot password — use Forgot password to receive a reset link, then set a new password at Reset password.
• Google sign-in callback — if Google OAuth redirects incorrectly, try signing in again from /auth or clear your browser cookies for gradaisle.com.

Quick links to the main parts of the product:

• Home / landing — start a new match with the entry widget
• Onboarding — five-step profile (residency, degree, field, budget, location)
• Results — view your latest match tiers after a run
• Dashboard — matched, saved, browse, and resume uploads (requires sign-in)

Step-by-step guidance is in the Application Guide. International students should also read the Visa FAQ.

Using GradAisle as a guest

You can complete onboarding and run matches without an account. Your profile and results are stored in your browser (localStorage). Guests see the top 3 matches; remaining results are blurred until you sign up for a free account.

After you sign up

Creating an account saves your guest profile and matches to our database and unlocks all match results, saved programs, and the full dashboard. Match runs and AI features require a signed-in account and are subject to daily limits (see below).

After viewing your match results, you can rate how accurate the matches felt (yes / somewhat / no) and leave an optional comment. This helps us improve matching quality over time.

For issues not covered here, email admin@gradaisle.com with a description of what you were doing and any error messages you saw.

• View or correct your data — update your profile in onboarding or dashboard; contact us for a full export.
• Delete your account — email admin@gradaisle.com from the address on your account. We remove your profile, match history, and saved programs within 30 days per our Privacy Policy.
• Delete uploaded résumés — use the Uploads tab on your dashboard to remove PDFs from your account. This does not delete your entire account.
• Clear guest data— clear your browser's site data or localStorage for gradaisle.com.

Full details: Privacy Policy and Terms of Service.

To keep the service fair and sustainable, signed-in users have rolling 24-hour limits:

• 3 full match runs per day — each complete re-match after onboarding
• 10 AI match-reason streams per day — detailed explanations on the dashboard Matched tab

If you hit a limit, wait until the rolling window resets or try again the next day. Rate limits apply to authentication and AI-powered API endpoints.

• Application Guide — end-to-end product walkthrough
• Visa FAQ — F-1, STEM OPT, CPT, and program tags
• Privacy Policy
• Terms of Service

Follow GradAisle for updates:

• LinkedIn
• Instagram

GradAisle is currently in Beta. Thanks for helping us improve the graduate matching experience.